How do I reset my password?

Use the password reset option on the sign-in screen. If the reset email does not arrive, contact support and include the email address tied to your account.

How do I cancel my subscription?

Subscription changes are typically managed from your account or billing settings. If you cannot access the relevant screen, email support and include your account email plus the platform you subscribed through.

The app is crashing or not working properly

Please share your device model, operating system version, the action you took before the issue occurred, and whether the problem happens every time or only occasionally.

How do I sync my data across devices?

Make sure you are signed into the same account on each device and that network access is available. If sync still fails, send support your device list and approximate time of the issue.

Refund eligibility depends on the purchase channel and the applicable billing rules. Include your purchase date, receipt, and the account email when contacting support for review.

Support that routes users to the right channel fast

Reach out by email, review common support topics, or prepare a detailed issue report using the contact form below.

Email Support

Get help via email

huifer97@163.com

Response Times: We typically respond to emails within 24 hours during business days.

Frequently Asked Questions

Common support topics users may need before reaching out directly.

Contact Form

Can't find what you're looking for? Prepare your message here and send it through your email app.

Support that routes users to the right channel fast

How do I reset my password?

How do I cancel my subscription?

The app is crashing or not working properly

How do I sync my data across devices?

Can I get a refund?